hiogi blog http://blog.hiogi.com hiogi - answers. everywhere. Mon, 08 Feb 2010 20:14:34 +0000 http://wordpress.org/?v=2.6.3 en Well done Nico! Our new Service-Community website is online http://blog.hiogi.com/2010/02/well-done-nico-our-new-service-community-website-is-online/ http://blog.hiogi.com/2010/02/well-done-nico-our-new-service-community-website-is-online/#comments Mon, 08 Feb 2010 20:14:34 +0000 Bjoern http://blog.hiogi.com/?p=151 Our new colleague Nico really did a great job over the last days programming our new website for www.service-communit.net! Big mahalos also go out to the designer Sebastian! Thanks guys.

]]> http://blog.hiogi.com/2010/02/well-done-nico-our-new-service-community-website-is-online/feed/ Meet the CEO of hiogi on the mobile world congress in Barcelona http://blog.hiogi.com/2010/01/meet-the-ceo-of-hiogi-on-the-mobile-world-congress-in-barcelona/ http://blog.hiogi.com/2010/01/meet-the-ceo-of-hiogi-on-the-mobile-world-congress-in-barcelona/#comments Fri, 15 Jan 2010 10:31:42 +0000 Bjoern http://blog.hiogi.com/?p=146 Björn Behrendt, the CEO of Germany`s leading mobile question and answer portal hiogi and provider of a B2B SaaS Service-Community.net will be in Barcelona for the mobile world congress from 15th till 18th February. He will be presenting:

  1. One of the leading self-service community solutions for the social media and mobile space
  2. A brand new iPhone and Android App both for knowledge exchange and customer care
  3. A new Facebook and Twitter integration
  4. The latest mobile SEO strategies in order to prepare for tomorrows mobile search hype

Please contact him in order to arrange a meeting: Björn Behrendt on Twitter or via the myMWC profile.

]]> http://blog.hiogi.com/2010/01/meet-the-ceo-of-hiogi-on-the-mobile-world-congress-in-barcelona/feed/ Looking for joint ventures or content cooperations in US and UK http://blog.hiogi.com/2010/01/looking-for-joint-ventures-or-content-cooperations-in-us-and-uk/ http://blog.hiogi.com/2010/01/looking-for-joint-ventures-or-content-cooperations-in-us-and-uk/#comments Fri, 15 Jan 2010 10:26:05 +0000 Bjoern http://blog.hiogi.com/?p=144 hiogi Germany has now over 25.000 registered users, over 500.000 monthly unique visitors, 1 Mio monthly page impressions and is constantly growing mainly through the 120.000 archived pages and search engine marketing. We are looking for media companies or mobile agencies overseas to form joint ventures or content cooperations regarding our English offerings, which are still in beta mode: www.hiogi.com or http://en.service-community.net

hiogi.com is a B2C knowledge community that combines the business models of Chacha and Wikipedia, by finding good answers for mobile questions through a crowd and game-like mechanisms.

Service-Community.net is a software-as-a-service for corporations that would like to leverage the power of social media for a modern self-service solution. The software can be fully whitelabeled gets integrated seamlessly into the corporate web offerings. It connects Facebook, Twitter, SMS, iPhone, WAP, Email and other web2.0 channels.

Please contact us at info(at)service-community.net or info(at)hiogi.de e.g. to arrange a meeting on the mobile world congress in Barcelona…

]]> http://blog.hiogi.com/2010/01/looking-for-joint-ventures-or-content-cooperations-in-us-and-uk/feed/ RSS-Feedorade for all fans of RSS-readers http://blog.hiogi.com/2010/01/rss-feedorade-for-all-fans-of-rss-readers/ http://blog.hiogi.com/2010/01/rss-feedorade-for-all-fans-of-rss-readers/#comments Fri, 15 Jan 2010 10:25:19 +0000 Bjoern http://blog.hiogi.com/?p=142 As you know hiogi has mainly been a very active Q&A community in Germany so far with over 500.000 monthly unique visitors. How ever our English beta version is still up and running and we are looking for cooperational partners overseas. Here you can see which RSS-power a knowledge community has: http://www.hiogi.com/tagFeeds/

]]> http://blog.hiogi.com/2010/01/rss-feedorade-for-all-fans-of-rss-readers/feed/ We wish all hiogis wonderful x-mas holidays http://blog.hiogi.com/2009/12/we-wish-all-hiogis-wonderful-x-mas-holidays/ http://blog.hiogi.com/2009/12/we-wish-all-hiogis-wonderful-x-mas-holidays/#comments Fri, 18 Dec 2009 12:22:11 +0000 Bjoern http://blog.hiogi.com/?p=138

]]> http://blog.hiogi.com/2009/12/we-wish-all-hiogis-wonderful-x-mas-holidays/feed/ hiogi.de reaches Top 2 percent of the world’s websites http://blog.hiogi.com/2009/12/hiogide-reaches-top-2-percent-of-the-worlds-websites/ http://blog.hiogi.com/2009/12/hiogide-reaches-top-2-percent-of-the-worlds-websites/#comments Thu, 10 Dec 2009 08:26:35 +0000 Bjoern http://blog.hiogi.com/?p=136 233.6 Mio websites exist in the world. According to the latest Alexa ranking www.hiogi.de made it to the Top 50.000! Over 500.000 google user alone find a good answer among the  1.2 Mio hiogi pages that are indexed EVERY MONTH. So far more than 85,000 answers have individually been researched by the hiogi community. Amazing!

Currently hiogi is looking for foreign partners in order to launch the Q&A concept in other countries. A newly created B2B SaaS product (Service-Community.net) ensures a quick role-out cycle.

]]> http://blog.hiogi.com/2009/12/hiogide-reaches-top-2-percent-of-the-worlds-websites/feed/ hiogi raises new venture capital to finance B2B expansion http://blog.hiogi.com/2009/12/hiogi-raises-new-venture-capital-to-finance-b2b-expansion/ http://blog.hiogi.com/2009/12/hiogi-raises-new-venture-capital-to-finance-b2b-expansion/#comments Thu, 03 Dec 2009 10:50:50 +0000 Bjoern http://blog.hiogi.com/?p=133 The investors of the hiogi GmbH strongly believe in the B2B business that hiogi launched very successfully only a few month ago. Eran Davidson, managing partner of HP-Ventures says: “The addition of a software-as-a-service (SaaS) for corporations to the business concept of hiogi with the options of community-building and crowdsourcing absolutely convinced us.”

The new funds will mainly be invested in B2B sales activities and the development of even more innovative modules for Service-Community.net. Therefore the hiogi team is now looking for sales partners in various countries.

About Service-Community.net:
Service-Community.net is a Software-as-a-Service for the involvement of customers and employees. It enables them to solve issues based on a self-service and collaborative approach. The solution is fully customizable and whitelabel enabled, so that corporations can seamlessly integrate the solution into their websites and open up for honest Web 2.0 dialogues. Despite a focus on mechanisms that guarantee high quality content for SEO purposes the system is also optimized for mobile customer dialogues via SMS, WAP, iPhone, Twitter, Skype or email.

]]> http://blog.hiogi.com/2009/12/hiogi-raises-new-venture-capital-to-finance-b2b-expansion/feed/ Forrester Study shows 99 percent ROI for service-communities http://blog.hiogi.com/2009/10/forrester-study-shows-99-percent-roi-for-service-communities/ http://blog.hiogi.com/2009/10/forrester-study-shows-99-percent-roi-for-service-communities/#comments Mon, 12 Oct 2009 15:46:47 +0000 Bjoern http://blog.hiogi.com/?p=126 A Forrester Study proves that service-communities, such as ours, are an efficient way of getting customer involved and to reduce support costs, which is exactly why hiogi started offering its clever technologies to corporate customers like ferien.de, Medizinfuchs or Saftfabrik e.g.. The hiogi system that has been running successfully in Germany for over two years with over 80.000 answered questions can be tested in English beta mode here and international companies can get our software-as-a-service communities in multiple languages. Our SaaS includes whitelabeling and domain aliasing, various mobile inbound features (SMS, WAP, Twitter, iPhone web app, skype mobile…) and SEO.

Executive Summary of the Forrester results:
“Consumers are rapidly adopting social media communication technologies and behaviors. Customer service professionals are beginning to look at incorporating these collaborative tools to deliver better customer experiences at a lower cost. This approach seems to have great promise; however, there is little documentation at present on the cost-effectiveness of incorporating social strategies and technologies for businesses. Forrester talked with early-adopter companies and reviewed the solutions from leading vendors to understand the variables to consider for determining the business value of online communities for customer service and support. The early evidence indicates that social technologies are a sound choice because they provide an attractive ROI in a short period of time while delivering better customer experiences.”

Key Benefits according to Forrester:

  • Reduce the volume of contact center calls => Effective self-service on the Web site
  • Increase first-contact resolution rates => User-based answers that have been proven to work
  • Increase agent productivity => Better answers so that agents can answer more questions per hour
  • Reduce email as an interaction channel => Better self-service on the Web site
  • Improve product ideation => Voice-of-the-customer input to products and services for continuous, measurable improvement
  • Improve the Web site’s search engine optimization (SEO) => More relevant content for search engine spiders and algorithms
  • Increase customer lifetime value (CLV) => More loyal customers that spread “positive word of mouth”, buy more, and buy more often for longer periods of time

ROI calculation:

Key cost drivers:

References: http://www.forrester.com/Research/Document/Excerpt/0,7211,48002,00.html and

Dr. Natalie Petouhoff ROI Of Social Media Social Media Club Presentation/ Forrester Research

View more presentations from drnatalie.
]]> http://blog.hiogi.com/2009/10/forrester-study-shows-99-percent-roi-for-service-communities/feed/ hiogi launches new SaaS for companies http://blog.hiogi.com/2009/10/hiogi-launches-new-saas-for-companies/ http://blog.hiogi.com/2009/10/hiogi-launches-new-saas-for-companies/#comments Fri, 09 Oct 2009 07:53:43 +0000 Bjoern http://blog.hiogi.com/?p=124 hiogi launched a new software-as-a-service for companies that would like to integrate a proven community solution on their website in order to get customers involved. Social media dialogues are currently gaining big attention in the press and Nielsen, Forrester or IDC see an urgent need for companies to act plus a 99% ROI and a paypack <12 months for community software investments.

For the time being hiogi has mainly been operational with its own community in Germany and gained over 20.000 users that answered more than 80.000 questions so far. However a showcase in the English language has been running in beta for a while. “We got approached by various big companies that wanted to license our innovative Q&A technologies, which is why we decided to launch the SaaS www.service-community.net this year,” says the CEO Björn Behrendt.

German companies can setup their own community-forum within minutes and decide whether they would like to use a simple version for 29 EUR per month or a whitelabel tarif starting at 399 EUR per month. Whitelabeling includes a complete customizing based on the corporate design of the company, domain aliasing, hosting and dedicated mobile channels for the customers to hand in questions, e.g. SMS, WAP, iPhone, Email, Skype mobile, Twitter, Facebook or Web.

The system is setup in a modular and multi-lingual way, which ensures a quick setup process for companies in any country. In case you are interested, please send an email to info@service-community.net in order to receive more information materials.

]]> http://blog.hiogi.com/2009/10/hiogi-launches-new-saas-for-companies/feed/ hiogi and Berlin almost got hit by a tornado http://blog.hiogi.com/2009/05/hiogi-and-berlin-almost-got-hit-by-a-tornado/ http://blog.hiogi.com/2009/05/hiogi-and-berlin-almost-got-hit-by-a-tornado/#comments Thu, 28 May 2009 09:11:30 +0000 Bjoern http://blog.hiogi.com/?p=122 We got several inbound questions of worried hiogis… Thank god, it went by and we only had thunder and a lot of rain…

RTL television covered it:

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